Participant feedback question bank
Pick three or four, not all of them. Include one from the second group and ask it at the start as well as later, because that pair is what gives you evidence rather than an impression.
How did this session go
Ask in the room, at the end.
- How was today for you, in a sentence?
- Was there anything you would change about today?
- One to five: how comfortable did you feel here today?
- Was there a moment today that stood out, good or bad?
What's changed for you
Ask at the start and again later, in the same words.
- How easy would you find it to ask someone for help right now?
- Is there anything you can do now that you could not do when you started?
- How often in the last week did you speak to someone you trust?
- Has anything changed for you since you started coming here?
- What would you do differently next time something like this comes up?
Would you come back, would you recommend it
The plainest test of whether it is working.
- Would you come again? Yes, no, not sure.
- Would you tell a friend in the same situation to come here?
- Is there anything that would stop you coming back?
What we should do differently
Only ask if you are prepared to act on the answers.
- What is the one thing we could do better?
- Is there something you needed that we did not offer?
- Was getting here or getting in touch difficult in any way?
Our own questions
Tell people why you are asking, what happens to the answer, and that they can decline. Take particular care before a person’s own words leave internal use: a quote can identify someone even with the name removed.
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